WELCOME TO NDNU CATERING ONLINE ORDERING!
Please read carefully the catering guidelines below:
NDNU Catering Guidelines
Thank you for using Epicurean Group Catering at NDNU. We are available for all your catering and business meeting needs. Please contact us if you have any questions. Our catering guidelines are provided below. Please follow these simple policy guidelines when placing your catering order. Doing so will ensure a successfully catered event and/or business meeting.
YOUR CATERING CONTACT
Jennifer Robinson | 650-745-6135 | Jennifer.Robinson@epicurean-group.com
HOURS OF SERVICE
Our catering department offers all levels of service to fit your needs. Catering business hours of operation are Monday-Friday, 7:00 A.M. to 4:00 P.M, afterhours, weekends and holidays will require additional staff. Our phone hours are 8:00 A.M. to 4:00 P.M., Monday through Friday, please call Jennifer Robinson at 650-745-6135. All phone and email orders received after 3:00 P.M. will be reviewed on the next business day. Please call Jennifer if you have a late order or need an immediate change at 650-745-6135. To ensure that your event is a success, we ask that orders be placed and approved with a guaranteed number of guests 5 business days before the start of your event. We are happy to customize your catering orders to meet the needs or special requests of guests attending. Please call us for dinners, large complex events, or all-day conference catering; we require 5 working days confirmation on guest attendance. We are happy to assist you with all your catering needs!
ORDERING PROCEDURES, LEAD TIMES, AND LEVELS OF SERVICE
Ordering Procedures:
A copy of the catering order will be emailed to the catering department and requested at the time of submission and the at time of approval. If you need assistance registering as a new user or placing an order, please feel free to call Jennifer for assistance at 650-745-6135.
Lead Times:
While we will do our best to accommodate orders with less than minimum lead times, we cannot guarantee confirmation without verbal communication with the Catering Contact.
- Beverage Services 3 Business Days or 72 hours Advance Notice.
- Simple Catered Event 5 Business Days Advance Notice.
- Special Events or Conferences 10 Business Days Advance Notice.
- All Events after 3:00 P.M. 10 Business Days Advance Notice.
- Dinners or Weekend Services Minimum of 15 Business Days Advance Notice.
- Non-discountable 20% Service Charge for Catering that requires management, staff, or attendant.
Note: Orders canceled with less than 48 hours may be subject to a service charge.
Levels of Service
Several options are available for any catered event: Drop-off Compostable Cold Service Buffet, Compostable Hot Service Buffet, China Buffet Service, or Sit-Down Plated Service. All these service levels are available for Breakfast, Lunch, Dinner, or Conference Continuous Service. A $100 (minimum) delivery fee may apply depending on any location outside of the Visitor Center, stairs, and distance.
Drop off Compostable Cold Service Packages
This service is designed for our staff to drop off Gourmet Box Lunches or Buffets, Gourmet Salads, Deli Platters, and House-made Cookies and Brownies. Add a fun Canned Beverage for $2.50. Set on the buffet table with an in-house linen runner and then picked up after your event is over.
Compostable Hot or Cold Service Buffet
This service is designed for basic hot or cold lunch buffet service. Chafing dish and buffet set up with an in-house linen runner, replenished as needed and picked up after your event is over. Events with 30 or more guests will require additional attendants to set up the event.
China Buffet Service
Service includes rental china plates, glasses, and utensils. Chafing dish and buffet set up with an in-house linen runner, replenished as needed and picked up after your event is over. Events with 30 or more guests will require additional attendants to set up the event and will be billed accordingly.
Sit-down Plated Service
Service includes sit-down rental china plates, glasses, utensils, and cloth napkins. Additional linens will be billed as outlined under the Linens section. Each multiple of 16 people will require an additional attendant, with a minimum of one attendant per event. Special VIP events will require additional service, to be determined when booking your event.
Standard Linens
- Black or White Tablecloth - 85x85 – available at $18.00
- Napkins - $3.50
Custom/Rental Linens
Almost any color you can imagine can be procured from our rental service partners.
- Red, Black, or White Tablecloth - 108’ – AQ
- Round Tablecloths – 132” – AQ
- Banquet Tablecloths – 120” – AQ
- Long Banquet Tablecloths – 90”x156” – AQ
- Upscale Linen Tablecloths or Napkins: Ask for pricing
Service Staff or Bartenders
When events require service staff, party captains, and bartenders, we are happy to provide them. Our service staff are $60.00 per hour, and captains and bartenders are $85.00 per hour, with a five-hour minimum. Hot Food or China Buffet service with guest counts over 30 will require service staff.
Afterhours, 3:00 pm, and weekend service will require additional labor and therefore be subject to additional charges (upon your approval with the required 7 business days lead time).
We are always available for customized menus and events. We have fun with creative menus to make your event one of a kind. Please contact us to schedule a meeting.
Additional Services: Our catering department is happy to provide you with any additional services you may need, such as, but not limited to:
- Additional Wait Staff
- Floral Arrangements
- Décor
- Beer and Wine Service – A TIPs certified bartender is required for events serving alcoholic beverages
Please call the Jennifer Robinson at 650-745-6135 for more information.
Payment/Billing: All catering events will require a 50% deposit for confirmation of booking. A final 50% payment is required 48 hours before the day of the event.
Please contact Jennifer Robinson at 650-745-6135 with any questions regarding these policies or if you need assistance planning your event. Our goal is to collaborate and execute the best-catered experience possible.
*NOTE: Menu and Prices are valid through December 31, 2023.
